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Who are we looking for

We’re looking for digital enthusiasts who see beyond what other people see when they look at data!

Discover the world of BASF and develop data solutions for Chemistry 4.0 - for a sustainable future. Use the potential of Data Science, latest technologies and data sources to drive the digital transformation in the chemical industry.

Your fields of activity

Innovation & Technology

Strengthen our innovative power through the integrated use of internal and external data, maximizing our innovation potential.

Smart manufacturing

Optimize our production processes using technologies and applications to increase the effectiveness of our equipment and the efficiency of our processes.

Smart supply chain

Network us with our customers, suppliers and partners, exchange logistics-related data and increase transparency throughout the supply chain.

Smart IT

Help to facilitate the process of digital transformation by developing digital concepts for customer interaction and improving our cyber security

Digital Business models

Develop innovative business models that make use of new digital technologies and data + while focusing on our customers.

Smart functions

Utilize the opportunities provided by data analysis to make better decisions and boost the business of our internal customers

 
 

Our employees are just as diverse as our fields of activity. Everyone – from our developers and data engineers right through to our IT consultants – is fully dedicated to transformation management.

As a member of our team, you’ll benefit from this diverse range of expertise and we’ll help you to become a driver of innovation. Through the power of connected minds.

 

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Job details

Delivery - Team Manager

Location: Mississauga

Salary/Rate: Competitive Salary

Type: Permanent

Closing Date:

Job Reference: 1117198

Your new company
Our client, a leading global chemistry company across US, Canada, Asia and Europe, is going through a Digital Transformation. They are building a Digital Hub for global business in Toronto city. Therefore, we are hiring multiple technology talents with ambition to join the digital hub. Our client has earned various awards, including being recognized by Mediacorp as a Top Employer in Canada and the GTA in 2023, and for many consecutive years prior.

Your new role
  • Leading and managing a team of 15 to 20 direct reports, each bringing unique technical skills to support our IT Product Delivery Teams.
  • Collaborating with the Functional lead(s). You will be responsible for aligning new requirements with team capacity, setting objectives, and regularly assessing performance through ongoing feedback.
  • Spearheading a group focused on ITIL, ensuring effective IT service management. This includes overseeing the adoption and integration of the ITIL framework and its associated practices within the organization. You will ensure that key ITIL processes—such as Incident Management, Change Management, and Service Level Management—are tailored and implemented to address the specific needs of our operations. Providing guidance on best practices, facilitating training sessions, and ensuring all team members understand their roles in the ITIL framework are critical components of this responsibility.
  • Establishing metrics and key performance indicators (KPIs) to monitor the effectiveness of ITIL processes. You will regularly assess these processes, gather feedback, analyze performance data, and make the necessary adjustments to improve service delivery and operational efficiency.
  • Playing a crucial role in overseeing the communication, planning, and maintenance of multiple digital products, and technical platforms. You will work closely with the Head of IT Solution and Data delivery colleagues to guide, communicate, and align on shared timelines and goals, ensuring the overall consistency of the Agricultural Division’s digital landscape.
  • Facilitating effective communication and coordination among team members and stakeholders to achieve service delivery objectives and timelines by maintaining strong relationships with internal partners in the Agricultural Solutions divisions and other BASF units. Ultimately, your leadership will drive the success of AP Information Technology initiatives and technical platforms, significantly contributing to the overall efficiency and effectiveness of BASF's digital operations.
What you'll need to succeed
  • Completed a diploma or master's degree in IT and/or in Business Informatics.
  • Initial professional experience as well as initial experience in employee management is preferable.
  • Experience in agriculture is an advantage.
  • Strong leadership abilities, with a talent for inspiring and motivating team members. Capable of facilitating collaboration across various departments and effectively communicating with stakeholders at all levels.
  • Excellent communication skills in English, with proficiency in German, are considered an additional advantage.
  • Understanding of ITIL Framework: possess extensive knowledge of the ITIL framework, including its principles, processes, and best practices. This includes familiarity with the various ITIL service lifecycle stages—Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
  • Certifications such as ITIL Foundation or higher-level ITIL certifications is preferable.
What you'll get in return
The total rewards that you receive as an employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, they believe investing in you is investing in their success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. They also provide engaging learning and development opportunities to help you make the most of your talents and your role.

What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV in a Word document, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career


#LI-DNI
- Vanitha Parthipan

Contact: Vanitha Parthipan

Office: 8 King Street East, 20th Floor

Phone: 4162038090

Email: tapas.chaudhary@hays.com

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